Terms of Service & Refund Policy
By using Fitlume you agree to the terms below. In plain English: we hand you a pass, the gym takes your payment, refunds go through the gym.
1. Nature of service
Fitlume is a lead-generation platform operated by FitConnect Technologies LLC, a QFC-registered company in Doha, Qatar. We connect prospective members with independently operated partner gyms. Fitlume does not own or operate any gym, does not employ coaches, and does not provide fitness services of any kind.
2. Payments occur at the gym
All financial transactions — including membership fees, drop-in charges, personal training, and any incidental purchases — occur directly between you and the partner gym at the gym’s point of sale. Fitlume never collects, processes, or stores your payment information, and is not a party to any financial transaction between you and the gym.
3. Refund policy
Because Fitlume does not process payments, refund requests must be made directly to the partner gym under their published refund policy. Fitlume will, upon request, help you contact the gym’s customer service but cannot guarantee, issue, or expedite any refund. Any Fitlume-issued access code that is unused and valid remains usable within its 24-hour validity window.
4. Limitation of liability
To the maximum extent permitted by law, FitConnect Technologies LLC is not liable for personal injury, property damage, loss, or any incidental or consequential damages arising from your use of a partner gym’s facilities or services. Your use of the partner gym is governed exclusively by that gym’s own waiver, terms, and policies.
5. Access codes
Access codes are personal, non-transferable, and valid for 24 hours from issue. Attempts to resell, duplicate, or programmatically generate codes will void all future eligibility and may result in legal action.
6. Acceptable use
Do not use Fitlume to harass staff, misrepresent your identity, or interfere with partner gyms. We reserve the right to revoke codes and block accounts at our sole discretion.
7. Governing law & disputes
These terms are governed by the laws and regulations of the Qatar Financial Centre (QFC). Any dispute shall fall under the exclusive jurisdiction of the QFC Civil and Commercial Court in Doha, Qatar.
8. Contact
FitConnect Technologies LLC (QFC-registered) • Doha Tower, Floor 21, West Bay, Doha, Qatar • P.O. Box 27110 • hello@fitlume.app