Privacy & Data Protection
Plain-English summary: we hold only what's needed to issue your pass, share it only with the gym you picked, and never sell your data.
Our commitment
FitConnect Technologies LLC ("Fitlume", "we", "us") is a QFC-registered company based in Doha, Qatar. This policy explains what personal data we collect as a lead-generation platform, how we use it, and the limits we hold ourselves to.
Data we collect
We collect the minimum required to issue a valid gym access pass: your full name, phone number, and the offer you selected. We do NOT collect payment details — all financial transactions occur directly at the partner gym.
How we store it
Personal data is transmitted over HTTPS/TLS and stored on access-controlled cloud infrastructure. Only authorised Fitlume staff and the selected partner gym can see your lead record, and only for as long as needed to fulfil your pass.
How we use it
Your phone number is used exclusively to deliver your OTP and 6-digit access code over SMS or WhatsApp. We share your name and pass code with the selected partner gym only when you claim an offer. We never sell or rent personal data.
Your rights
You may request access, correction, export, or deletion of your personal data at any time by emailing hello@fitlume.app. We respond within 30 days and do not charge a fee for reasonable requests.
Data retention
Lead records are retained for up to 24 months from the date of your last active pass, after which they are anonymised or deleted. Aggregated, non-identifying analytics may be kept for product improvement.
Governing framework
This policy is governed by the laws of the Qatar Financial Centre (QFC). We process personal data in line with Qatari data-protection rules applicable to QFC-registered entities.
Contact
FitConnect Technologies LLC (QFC-registered) • Doha Tower, Floor 21, West Bay, Doha, Qatar • P.O. Box 27110 • hello@fitlume.app